Support
We're here to help with your Shoeventory account, your shoe collection, and subscription questions.
Contact us
Email our support team and include the address you use to sign in. We typically respond within one to two business days.
Account & sign-in
- Use Forgot password on the sign-in page to reset your password.
- If your account was suspended, email us at support@www.shoeventoryapp.com from the address on your account.
- Sign in at www.shoeventoryapp.com or in the Shoeventory mobile app with the same email and password.
Subscriptions & billing
- Premium subscriptions are managed on our website at www.shoeventoryapp.com.
- After signing in, open Profile → Subscription & plan to upgrade or manage billing.
- On the iOS and Android apps, subscription purchases open in your browser on our website — we do not process payments inside the mobile apps.
- For refund and cancellation terms, see our Refund Policy.
Using the app
- Add shoes from My Shoes → Add Item with photos, tags, and details.
- Free accounts include a limited number of items; Premium adds unlimited storage.
- Push notifications require permission when prompted in the mobile app.
- Download the Android APK from our Android download page if you need a direct install outside Google Play.
Privacy & policies
Review how we handle your data and the rules for using Shoeventory: